Business owner checking his Business Voice case progress on a laptop

Track
My Case

Stay informed. Stay empowered.

Use your unique Case Number to check the status of your case, view updates, upload additional documents, communicate with our team, and more — all in one secure dashboard.

Check Your Case Status

Enter your Case Number below to see the latest status of your case.

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Don't have a Case Number?

Register and report your case to get a unique Case Number.

Report a Case

What You Can Do in Your Dashboard

Manage your cases and stay connected with our team — anytime, anywhere.

View Case Status

Check real-time updates on your case progress.

Upload Documents

Submit additional evidence and documents.

Receive Messages

Communicate directly with our case officers and get notifications.

Make Payments

Pay for approved advocacy services (when applicable).

Manage Multiple Cases

Track all your cases in one secure dashboard.

Download Documents

Get outcome letters, reports and other documents.

Case Status Tracker

From submission to resolution, follow your case through each stage.

Case
Submitted

Your case has been received.

›

Under
Review

We are assessing your information and documents.

›

Engagement
in Progress

We are engaging relevant institutions on your behalf.

›

Resolution
in Progress

We are working towards a fair and timely outcome.

›

Case
Closed

You will be notified once the case is resolved.

Your Case Number

Every case you submit is assigned a unique Case Number (e.g. BV-2026-001245) which you will use to track your case, reference any communication and make payments (where applicable).

Need Help?

  • Having trouble tracking your case?
  • Need to upload a document?
  • Have a question about your case status?
  • Need support with payments?
Contact Support

Important Notes

  • Use the same email/phone number you used when registering.
  • Keep your login details secure.
  • You will receive notifications by email and/or SMS.
  • Processing times may vary depending on the complexity of the case and the institutions involved.