Business Voice support professional

Frequently
Asked Questions.

Find the answers you need.

Get quick answers to common questions about how Business Voice works, our services, case reporting, payments, confidentiality, and more.

General Questions

Learn more about Business Voice and how it supports Nigerian businesses.

Business Voice is an advocacy initiative of the Association of Small Business Owners of Nigeria (ASBON). It provides a structured and confidential channel for legitimate businesses to report challenges, submit evidence, track their cases and receive appropriate institutional engagement.

Business Voice is designed for legitimate Nigerian business owners and businesses, subject to the platform mandate and verification process.

Yes. Basic case reporting, submission and tracking are free. Enhanced or specialist advocacy services may attract a fee when a case requires deeper intervention or dedicated support.

Business Voice is an independent business advocacy platform. It is not a court, tribunal, government agency or substitute for legal counsel. It helps verified businesses document issues, engage relevant institutions and pursue appropriate resolution.

Yes. Business Voice is an advocacy initiative of ASBON and forms part of its wider support ecosystem for Nigerian businesses.

Business Voice focuses on advocacy and business support, while NASFIM provides finance and investment marketplace opportunities. They operate as connected parts of the wider ASBON business ecosystem.

Reporting a Case

Find out how to submit a case and what happens next.

You can report legitimate business-related challenges such as taxes and levies, licensing and permits, business closure or sealing, regulatory issues, utilities and infrastructure, banking and finance, premises, import/export and related institutional challenges.

Provide accurate business and contact information, a clear description of the issue, the relevant institution or party, important dates and any supporting documents or evidence available.

Yes. Once your case is successfully submitted, you receive a unique Business Voice case number that can be used to track progress and reference the case in communications.

Review time depends on the complexity of the case and completeness of the information submitted. You will receive progress updates through your dashboard and registered contact channels.

Yes. Registered users can submit and track multiple legitimate business cases from the same dashboard.

Still Have
A Question?

Our support team is available to help you.

Contact Support
  • 09119169773, 09016249587
  • info@businessvoice.ng
  • Mon – Fri, 9:00 AM – 5:00 PM

Visit Our
Help Centre

Get step-by-step guides and useful resources.

  • Video tutorials
  • User guides
  • Sample documents
  • Tips for a successful case
Visit Help Centre

Download
Quick Guides

Get useful information to help you navigate common issues.

  • How to report a case (PDF)
  • How to track your case (PDF)
  • Documents checklist (PDF)
  • FAQ summary (PDF)
View Resources

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For Free

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  • Connect with other business owners
  • Access exclusive resources
  • Participate in policy discussions
  • Get updates on NASFIM and more
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